Cisco Network & Collaboration Engineer
COMPUTECH
Published February 21, 2026
Apply by February 28, 2026
Job Description
Design, deploy, and manage Cisco UC and collaboration solutions, provide Level 2/3 support, troubleshoot voice/video networks, and integrate with third‑party apps, requiring 3‑4 years experience and Cisco certifications.
Key Responsibilities
- Deployment and support of Cisco/Huawei LAN and WAN networks
- Deployment and support of Cisco IP Telephony solution
- Design, deploy, and manage Cisco collaboration solutions including CUCM, CUC, UCCX, UCCE, Webex Calling, and Webex Contact Center
- Configure and troubleshoot SIP, H.323, MGCP, and SCCP protocols for voice and video communications
- Administer Cisco Contact Center solutions (UCCX/UCCE/PCCE) Webex Cloud Contact Centre, including scripting, call routing, and reporting
- Integrate Cisco UC with third‑party applications (CRM, Microsoft Teams, Zoom, etc.)
- Implement and maintain Cisco gateways (CUBE, ISR, ASR), voice gateways, and session border controllers (SBCs)
- Troubleshoot QoS, latency, jitter, and packet loss issues in VoIP environments
- Perform upgrades, patches, and migrations for Cisco UC and Contact Center platforms
- Collaborate with network teams to ensure optimal performance of LAN/WAN for real‑time communications
- Provide Level 2/3 support for complex UC and Contact Center issues
- Stay updated with Cisco’s latest collaboration technologies (Webex, Cloud Calling, AI‑based contact centres)
Requirements
- Excellent communication and documentation skills
- Strong analytical and troubleshooting skills
- Ability to meet stipulated deadlines
- Strong analysis and application abilities
- Strong observation skills
- Fast learner, self‑motivated, positive attitude
- Stress‑resistant, team player
- Flexible
Preferred Qualifications
- Bachelor’s degree in Computer Science/Engineering or Information Technology (preferred)
- Cisco certified (CCNA/CCNP Routing and Switching, CCNA/CCNP Collaboration preferred)
- 3–4 years of hands‑on experience with Cisco UC & Contact Center solutions and networking
- Experience with Cisco SD‑WAN, MPLS, Cisco Webex Calling & Cloud Collaboration
- Technical aptitude in telecommunication infrastructure
How to Apply
Submit CVs to: hr@computechnlimited.com. Only shortlisted candidates will be contacted.
Ready to Apply?
Contact the company directly to apply for this position.
Job Summary
| Company: | COMPUTECH |
| Posted: | 02/21/2026 |
| Deadline: | 02/28/2026 |