CST – Inbound Intern
Mawingu
Nairobi, Kenya
Contract
Internet Services
Internet Services
Published February 10, 2026
Job Description
Mawingu seeks an Inbound Customer Service Intern to handle calls, provide first‑level technical support, manage sales inquiries, and engage on social media, ensuring high‑quality customer experiences.
Key Responsibilities
- Promptly and professionally handle customer calls, provide accurate solutions, and minimize abandoned calls.
- Offer first‑level troubleshooting, escalate complex issues appropriately, and follow up to ensure resolution.
- Handle installation and sales inquiries, clearly explain products and services, and meet sales targets.
- Resolve ISP‑related questions accurately, stay updated on policies, and document all customer interactions.
- Efficiently manage high call volumes, especially during peak periods.
- Identify recurring issues, provide clear and complete solutions, and follow up to prevent repeat calls.
- Respond to customer queries on social platforms promptly, coordinate issue resolution, and engage customers to strengthen brand trust.
Requirements
- Bachelor’s degree in IT, Business Administration, Communications, or a related field.
- Proven experience in customer success, account management, or a similar role, preferably within the ISP industry.
- Strong understanding of customer experience principles and best practices.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency in Customer Relationship Management (CRM) tools.
How to Apply
Interested and qualified candidates should apply via Mawingu’s recruitment portal at https://recruitment.mawingu.co. You can also build a free CV using the provided templates.
Ready to Apply?
Contact the company directly to apply for this position.
Job Summary
| Company: | Mawingu |
| Location: | Nairobi, Kenya |
| Type: | Contract |
| Industry: | Internet Services |
| Posted: | 02/10/2026 |