Customer Care Manager - Africa (French Speaker)
Odoo
Nairobi, Kenya (or any member of the East African Community)
Full Time
Published March 10, 2026
Job Description
Lead customer care for Odoo’s African small‑business portfolio, onboarding 1,000 clients, providing bilingual French/English support, collaborating with sales, and driving growth across the East African Community.
Key Responsibilities
- Manage a portfolio of approximately 1,000 small‑business clients, balancing automation and personalized engagement.
- Facilitate the onboarding process for new Odoo customers, ensuring they have the necessary tools and resources.
- Serve as the main point of contact for clients, providing advice and support to improve their experience throughout projects.
- Collaborate with the sales team to identify growth opportunities and develop strategies to expand the customer base.
Requirements
- Bachelor's degree (BA/BSc/HND).
- Perfect command of French and English, both spoken and written.
- Good and quick understanding of customer needs.
- Highly organized, capable of working independently and managing time effectively.
- Strong prioritization skills with the ability to work effectively under pressure.
- Based in Nairobi, Kenya, or a member of the East African Community (EAC).
How to Apply
Interested and qualified candidates should apply via Odoo’s website at www.odoo.com.
Ready to Apply?
Contact the company directly to apply for this position.
Job Summary
| Company: | Odoo |
| Location: | Nairobi, Kenya (or any member of the East African Community) |
| Type: | Full Time |
| Posted: | 03/10/2026 |