Customer Care Representative – Garage
Employd Staffing Solution (Human Capital Consultancy)
Nairobi, Kenya
Full Time
Published March 18, 2026
Job Description
Provide primary customer support for garage orders, handling inquiries, processing quotes, invoicing, and issue resolution while maintaining relationships and meeting productivity goals in a remote environment.
Key Responsibilities
- Serve as primary point of contact between customers, distribution centers, sales managers, and internal teams.
- Answer incoming calls and emails courteously, accurately, and timely.
- Process garage orders and quotes with focus on accuracy and turnaround time.
- Prepare orders for invoicing and complete invoicing as required.
- Maintain strong working relationships with customers and distribution centers.
- Support issue resolution related to pricing, quality, order changes, or delivery timing.
- Communicate customer feedback, complaints, and order updates to appropriate departments.
- Maintain activity goals and productivity standards.
- Provide peer support to other Customer Care team members as needed.
Requirements
- Diploma or Degree in Business related field.
- Minimum 1 year customer service experience in a garage.
- Strong computer skills, including Microsoft Office.
- Ability to work independently and manage priorities in a remote environment.
- Strong customer focus and professional communication skills.
- High attention to detail and commitment to order accuracy.
- Ability to manage multiple priorities in a fast‑paced, remote setting.
- Problem‑solving mindset with ability to resolve customer issues efficiently.
How to Apply
Qualified and interested candidates should email their CVs to jobs@employd.co.ke with the subject line “Customer Care Representative – Garage”. Only shortlisted candidates will be contacted.
Ready to Apply?
Contact the company directly to apply for this position.
Job Summary
| Company: | Employd Staffing Solution (Human Capital Consultancy) |
| Location: | Nairobi, Kenya |
| Type: | Full Time |
| Posted: | 03/18/2026 |