Customer Experience Reliever
Ital Global
Nairobi, Kenya
Full Time
Healthcare
Healthcare
Published March 10, 2026
Apply by March 14, 2026
Job Description
Provide frontline patient and visitor support as first point of contact, handling calls, registrations, inquiries, and complaints while ensuring confidentiality, empathy, and adherence to healthcare protocols on a flexible relief basis.
Key Responsibilities
- Serve as the first point of contact for patients and visitors at the facility.
- Receive, screen, and direct incoming calls, inquiries, and walk‑in patients appropriately.
- Support patient registration, appointment coordination, and basic service guidance.
- Communicate clearly and professionally with patients while maintaining empathy and discretion.
- Address patient concerns and complaints promptly and escalate when necessary.
- Maintain accurate records and relay messages to clinical and administrative teams.
- Uphold patient confidentiality, data protection, and infection‑prevention protocols at all times.
- Support smooth daily operations by covering shifts as required and assisting where needed.
- Maintain a visible, professional presence within the facility.
- Perform other related duties as assigned by management.
Requirements
- Diploma or Bachelor’s degree in Communication, Public Relations, Customer Service, or a related field.
- 6 months to 1 year of customer service experience (advantageous).
- Prior experience in a healthcare or service‑oriented environment is desirable.
- Exposure to a hospital, clinic, or medical service environment is an added advantage.
Preferred Qualifications
- Strong verbal and written communication skills.
- High level of empathy, patience, and emotional intelligence.
- Professional appearance and conduct suitable for a healthcare environment.
- Ability to multitask and remain calm under pressure.
- Reliable, punctual, and flexible with work schedules.
- Basic computer skills, including Microsoft Office.
How to Apply
Forward CV to careers@italgloballtd.com with the position title as the email subject.
Ready to Apply?
Contact the company directly to apply for this position.
Job Summary
| Company: | Ital Global |
| Location: | Nairobi, Kenya |
| Type: | Full Time |
| Industry: | Healthcare |
| Posted: | 03/10/2026 |
| Deadline: | 03/14/2026 |