Customer Performance Intern
M-KOPA Solar
Nairobi, Kenya
Contract
Published February 10, 2026
Job Description
Support M‑KOPA Solar’s collections and fleet operations by monitoring customer accounts, assisting outreach, tracking repayments, and preparing reports, gaining fintech and e‑mobility experience during a contract internship.
Key Responsibilities
- Assist in monitoring assigned customer accounts and help keep the collection portfolio within set limits.
- Support customer contact initiatives: prepare call lists, draft messages, and participate in supervised outreach to implement repayment schedules.
- Provide information to customers about timely repayments and implications of non‑payment under senior guidance.
- Track customer issues affecting loan repayments (e.g., accidents, insurance claims), gather documentation and escalate appropriately.
- Maintain accurate records of customer interactions and repayment updates in M‑KOPA‑net and Freshdesk.
- Support fleet driver monitoring to meet performance targets, under senior guidance.
- Assist with routine driver‑related issues and facilitate communication with external stakeholders.
- Identify and track customers with overdue payments and support documentation for recommended actions.
- Help plan and coordinate field visits for payment or asset recovery, including communication with local authorities.
- Contribute to daily and weekly reporting by compiling basic analysis on collections and recovery activities.
- Follow company policies and guidelines in all collections, asset recovery, and customer interactions, maintaining professionalism and legal compliance.
Requirements
- Proven experience in collections, fleet management, or customer performance roles.
- Strong communication skills, especially handling difficult customer interactions with empathy and professionalism.
- Ability to manage field operations, including interaction with local law enforcement and community leaders.
- Proficiency with data tracking systems and reporting tools (e.g., Excel, Freshdesk).
- High attention to detail and ability to multitask in a fast‑paced environment.
- Willingness to travel and work flexible hours as operational needs require.
Preferred Qualifications
- Familiarity with motorbike financing, e‑mobility sector, or ride‑hailing fleet operations is an added advantage.
- Interest in fintech and financial inclusion is desirable.
How to Apply
Interested and qualified candidates should apply via M‑KOPA Solar’s job portal at jobs.ashbyhq.com.
Ready to Apply?
Contact the company directly to apply for this position.
Job Summary
| Company: | M-KOPA Solar |
| Location: | Nairobi, Kenya |
| Type: | Contract |
| Posted: | 02/10/2026 |