Customer Service Specialist – Live Chat
HUMAN ASSET CONSULTANTS LIMITED
Full Time
Business Process Outsourcing
Business Process Outsourcing
Published March 10, 2026
Job Description
Provide real‑time live‑chat support for e‑commerce customers, handling inquiries, complaints, and order assistance across pre‑sales, sales, and after‑sales, while meeting response targets in rotating shifts.
Key Responsibilities
- Respond to customer inquiries via live chat in a professional, courteous, and timely manner.
- Provide support throughout the entire order cycle: pre‑sales assistance, processing support, and after‑sales issue resolution (complaints, disputes, returns).
- Maintain strong customer relationships, especially with repeat or high‑value customers, and assist with account verification.
- Track, monitor, and resolve customer complaints; escalate issues when necessary.
- Achieve monthly targets for customer response and resolution rates.
- Stay updated on e‑commerce market trends to anticipate customer needs and recommend service improvements.
- Provide accurate, detailed feedback to the operations team to improve service delivery.
Requirements
- Diploma or higher education.
- Proficient typing skills and Microsoft Excel/office software.
- Excellent written and verbal communication skills in English.
- Strong problem‑solving and analytical abilities.
- Ability to multitask and manage time effectively.
Preferred Qualifications
- Previous experience in e‑commerce customer service (preferred).
- Strong timekeeping, reliability, and adaptability to new systems.
- Integrity, ethics, professionalism, and detail‑orientation.
Benefits
- Opportunity to work on a growing, global e‑commerce project
- Comprehensive training and exposure to international customer service standards
- Professional, supportive, multicultural work environment
- Competitive compensation aligned with industry standards
- Good work‑life balance and well‑maintained work conditions
- Performance bonus, night‑shift allowance, and public‑holiday bonus
How to Apply
Send CV and cover letter to careers.hrtc@gmail.com with subject line: “Application – Customer Service Specialist (Live Chat)”. Applications reviewed on a rolling basis.
Ready to Apply?
Contact the company directly to apply for this position.
Job Summary
| Company: | HUMAN ASSET CONSULTANTS LIMITED |
| Type: | Full Time |
| Industry: | Business Process Outsourcing |
| Posted: | 03/10/2026 |