Customer Service Specialists – Live Chat (5) (New advert)
HUMAN ASSET CONSULTANTS LIMITED
Nairobi, Kenya
Contract
Business Process Outsourcing
Business Process Outsourcing
Published February 10, 2026
Apply by February 16, 2026
Salary:
KES 30,000 - 45,000
per monthly
Job Description
Provide real‑time live‑chat support for international e‑commerce customers, handling inquiries, orders, and complaints across pre‑sales, sales, and after‑sales, while meeting response targets in rotating 12‑hour shifts.
Key Responsibilities
- Respond to customer inquiries via live chat professionally and timely.
- Provide support throughout the order cycle: pre‑sales assistance, processing support, and after‑sales issue resolution.
- Maintain strong customer relationships, engage repeat/high‑value customers, and assist with account verification.
- Track, monitor, and resolve customer complaints, escalating issues when necessary.
- Achieve set monthly targets for customer response and resolution rates.
- Stay updated with e‑commerce market trends and recommend service improvements.
- Provide accurate and detailed feedback to the operations team to improve service delivery.
Requirements
- Diploma or higher education.
- Proficient typing, Excel, and basic office software.
- Excellent written and verbal communication skills.
- Strong problem‑solving and analytical abilities.
- Ability to multitask and manage time effectively.
- Strong time‑keeping and reliability.
- Quick learner, adaptable to new systems.
- Integrity, ethics, and professionalism.
- Detail‑oriented with high accuracy.
- Team player committed to meeting deadlines and goals.
Preferred Qualifications
- Previous experience in e‑commerce customer service is a plus.
Benefits
- Opportunity to work on a growing global e‑commerce project.
- Comprehensive training and exposure to international customer service standards.
- Professional, supportive, and multicultural work environment.
- Competitive compensation aligned with industry standards.
- Great work‑life balance and well‑maintained work conditions.
- Performance bonus, night‑shift allowance, and public‑holiday bonus.
How to Apply
Send your CV and cover letter to careers.hrtc@gmail.com with the subject line “Application – Customer Service Specialist (Live Chat)”. Applications are reviewed on a rolling basis; only shortlisted candidates will be contacted.
Ready to Apply?
Contact the company directly to apply for this position.
Job Summary
| Company: | HUMAN ASSET CONSULTANTS LIMITED |
| Location: | Nairobi, Kenya |
| Type: | Contract |
| Industry: | Business Process Outsourcing |
| Posted: | 02/10/2026 |
| Deadline: | 02/16/2026 |