Desktop Support Technician
Career Options Africa Ltd (Career Options Africa Group)
Nairobi, Kenya
Full Time
Information Technology
Information Technology
Published March 06, 2026
Apply by March 30, 2026
Salary:
KES 100,000 - 150,000
per monthly
Job Description
Provide onsite and remote desktop support for PCs, laptops, and mobile devices, handling incidents, service requests, and small projects while delivering excellent client communication and documentation.
Key Responsibilities
- Provide onsite and/or remote technical support for PCs, laptops, mobile phones, and peripheral devices.
- Support standard operating systems and commonly used business applications.
- Resolve incidents and fulfil service requests according to established procedures.
- Apply intermediate‑level subject‑matter knowledge to troubleshoot and solve problems independently.
- Exercise sound judgment in unique or non‑standard situations and provide recommendations.
- Deliver high‑quality client‑facing communication, both verbal and written.
- Participate in small to medium‑scale projects as needed.
- Offer feedback on new or updated technical processes to improve efficiency.
- Perform device disposal services in accordance with company policy and compliance requirements.
- Collaborate with cross‑functional teams when advanced or escalated support is required.
- Maintain accurate documentation of issues, activities, and resolutions.
Requirements
- Bachelor’s degree in IT, Computer Science, or equivalent (BA/BSc/HND).
- 2–3 years of experience in technical support or desktop support.
- Strong working knowledge of desktops, laptops, mobile devices, and peripherals.
- Understanding of standard business software, productivity suites, and operating systems.
- Excellent client‑facing communication skills.
- Ability to work independently and exercise good judgment.
- Proven problem‑solving ability in moderately complex technical situations.
- Willingness and capability to perform asset disposal services.
Preferred Qualifications
- Proactive collaboration and continuous‑improvement mindset.
- Ability to thrive in a dynamic, fast‑paced environment.
- Strong sense of ownership and accountability.
Benefits
- Monthly gross salary of KES 135,000
How to Apply
Send your CV only to recruitment@careeroptionsafricagroup.com by 30 March 2026. Use the subject heading: DESKTOP SUPPORT TECHNICIAN. Include your current, last or expected salary in the CV.
Ready to Apply?
Contact the company directly to apply for this position.
Job Summary
| Company: | Career Options Africa Ltd (Career Options Africa Group) |
| Location: | Nairobi, Kenya |
| Type: | Full Time |
| Industry: | Information Technology |
| Posted: | 03/06/2026 |
| Deadline: | 03/30/2026 |