HR Assistant (Employee Relations)
Teleperformance
Nairobi, Kenya
Full Time
Published February 24, 2026
Apply by March 06, 2026
Job Description
The HR Assistant will support employee relations by coaching managers, handling investigations, delivering training, ensuring policy compliance, and providing HR metrics to promote a positive workplace in Nairobi.
Key Responsibilities
- Coach managers and employees through the performance management process.
- Serve as the primary HR contact for assigned departments/business units.
- Understand business goals and workforce needs; translate them into HR solutions.
- Support and resolve employee relations issues in compliance with company policies and labor laws.
- Manage employee relations issues, including investigations, mediation, and monitoring diversity/equal employment opportunity compliance.
- Conduct training sessions for managers to improve employee relations and people skills.
- Prepare and deliver HR‑specific communications (employment terms, codes of conduct, workforce reductions, etc.).
- Partner with Learning & Development to coordinate training opportunities.
- Ensure HR practices comply with labor laws and internal policies.
- Educate employees and managers on HR policies and best practices.
- Prepare HR dashboards and metrics (attrition, headcount, performance ratings, engagement data).
- Conduct trend analyses to support strategic HR decisions.
- Support engagement and wellness initiatives.
- Contribute to HR transformation, systems implementation, and process improvement initiatives.
Requirements
- BA/BSc/HND or professional certificate in Human Resources, Business Administration, Psychology, or related field.
- Must be a registered member of IHRM.
- Minimum 2–5 years of HR generalist or HR Business Partner experience.
- Strong knowledge of HR laws and regulations.
- Good working knowledge of Excel.
- Excellent interpersonal, communication, and stakeholder‑management skills.
- Data‑driven decision‑making and proficiency in HRIS systems.
- Ability to manage multiple priorities with high attention to detail.
Preferred Qualifications
- HR certifications (PHR, SHRM‑CP, CIPD Level 3/5) preferred.
- Call Centre/BPO experience is an advantage, or experience in service & hospitality sector managing at least 250 employees.
Benefits
- Remote work tools
- Professional development workshops
- Relocation services
- Salary comparison tool
- Job alert service
How to Apply
Interested and qualified candidates should apply using the “Apply Now” button on the job posting. Only shortlisted candidates will be contacted.
Ready to Apply?
Contact the company directly to apply for this position.
Job Summary
| Company: | Teleperformance |
| Location: | Nairobi, Kenya |
| Type: | Full Time |
| Posted: | 02/24/2026 |
| Deadline: | 03/06/2026 |