Intern Debt Collection
Human Capital Outsourcing Limited
Nairobi
Full Time
Finance / Accounting / Audit
Finance / Accounting / Audit
Published March 10, 2026
Job Description
Intern debt collection role managing delinquent accounts, executing recovery strategies, negotiating payments, handling client issues, and supporting monthly collection targets within a finance-focused outsourcing firm in Nairobi.
Key Responsibilities
- Monitor and manage a portfolio of delinquent accounts to ensure timely recovery of overdue payments.
- Plan and execute effective recovery strategies aligned with the company’s PAYGO credit policy.
- Negotiate payment plans, payoff deadlines, and settlements with clients.
- Address and resolve customer queries, complaints, and disputes professionally.
- Liaise with sales and technical teams to address account‑related concerns and escalate unresolved technical issues.
- Recommend repossession of company’s systems in cases of default where all recovery avenues have been exhausted.
- Identify and report bad debts, deceased, or incapacitated customers to the Finance Manager.
- Track daily collection performance and prepare monthly portfolio performance reports.
- Ensure accurate documentation and timely updates of customer payment status.
- Support the achievement of monthly collection targets as assigned by the supervisor.
Requirements
- Diploma or bachelor’s degree in finance, credit management, business administration, or a related field.
- Proficiency in MS Office Suite, especially Excel.
- Strong understanding of mobile money platforms and PAYGO repayment models (a plus).
- Excellent negotiation and interpersonal skills.
- High emotional intelligence and professionalism when dealing with clients.
- Strong problem‑solving and decision‑making abilities.
- Ability to work independently and meet targets with minimal supervision.
- Detail‑oriented with excellent record‑keeping and reporting skills.
- Team player with a proactive and resilient attitude.
Preferred Qualifications
- Strong understanding of mobile money platforms and PAYGO repayment models (a plus).
How to Apply
Apply via the company’s website: www.humancapitaloutsourcing.co.ke.
Ready to Apply?
Contact the company directly to apply for this position.
Job Summary
| Company: | Human Capital Outsourcing Limited |
| Location: | Nairobi |
| Type: | Full Time |
| Industry: | Finance / Accounting / Audit |
| Posted: | 03/10/2026 |