IT Analyst II - Support
UNFCU
Nairobi
Full Time
Banking
Banking
Published February 10, 2026
Apply by February 11, 2026
Job Description
Provide Tier 2/3 support, maintain servers, networks, and cybersecurity for UNFCU in Nairobi, handling user issues, system configurations, backups, and ensuring 99.9% uptime across critical applications.
Key Responsibilities
- Uphold UNFCU’s mission, core values, and service excellence behaviors.
- Troubleshoot technical issues and provide timely remedies.
- Provide onsite or remote support for users in global UNFCU offices.
- Install, configure, and maintain applications and system software.
- Support marketing websites and digital banking technologies (Apple OS, digital signage, Adobe suite, IIS, .Net, HTML).
- Configure, patch, and maintain Windows domain user accounts and physical/virtual x86 systems.
- Install, configure, and maintain servers (Windows, Linux, macOS), routers, switches, and firewalls.
- Manage Active Directory, user permissions, and train staff on new systems.
- Implement cybersecurity protocols, patch endpoints/servers, manage VPNs, and conduct vulnerability scans.
- Design and execute regular data backups and disaster recovery plans.
- Use monitoring tools to ensure 99.9% uptime for critical systems and advise on hardware/software upgrades.
- Provide documentation for system configurations, run books, policies, and procedures.
- Participate in Credit Union training and development programs.
- Ensure compliance with laws, regulations, and UNFCU’s Code of Ethics.
Requirements
- Bachelor’s degree in Computer Science, Information Technology or related field.
- 3-5 years of relevant professional IT work experience.
- Experience with Windows, Linux, and macOS server administration.
- Tier 2/3 technical support and troubleshooting experience.
- Knowledge of networking (CCNA/CCNP, CompTIA Network+).
- Knowledge of security (CompTIA Security+, ISC2 Certified in Cybersecurity).
- Ability to configure and maintain Windows domain accounts and Active Directory.
- Ability to implement cybersecurity protocols and conduct vulnerability scans.
- Strong analytical and problem‑solving skills.
- Strong verbal and written communication skills.
Preferred Qualifications
- MCSA, CCNA, CCNP, RHCSA, CompTIA Server+ certifications.
- AWS Certified SysOps Administrator or Microsoft Azure Administrator.
- Experience with virtualization technologies (VMware, Hyper‑V).
- Banking experience is an added advantage.
- Familiarity with digital signage (Codigo) and Adobe graphical design suite.
How to Apply
Complete the questionnaire on www.myjobsinkenya.com to submit your application online on or before 11th February 2026 12 NOON.
Ready to Apply?
Contact the company directly to apply for this position.
Job Summary
| Company: | UNFCU |
| Location: | Nairobi |
| Type: | Full Time |
| Industry: | Banking |
| Posted: | 02/10/2026 |
| Deadline: | 02/11/2026 |