Senior Import/Export Operations Specialist
DHL
Nairobi, Kenya
Full Time
Logistics and Transportation
Logistics and Transportation
Published April 08, 2026
Job Description
Lead ocean freight import/export operations at DHL in Nairobi, managing documentation, shipments, compliance, customer relations, and system processes while supervising staff and ensuring timely deliveries.
Key Responsibilities
- Receive shipment transmissions/alerts and verify details in CargoSphere (CWI) system
- Prepare, control and distribute import/export documents ensuring regulatory compliance
- Arrange collections with origin stations and coordinate with shippers
- Validate counterpart responses and finalize documentation
- Share booking confirmations within 24 hours
- Perform quality checks on draft Bills of Lading and obtain customer approval
- Create/confirm transport orders and request required commercial documents
- Monitor ETA/ETD, flag discrepancies and provide status reports
- Issue SOB/Pre‑alerts, assign shipments in CWI and invoice based on rates
- Update mandatory milestones in CWI and coordinate cargo movement
- Route local import deliveries via Saloodo where applicable
- Obtain release from co‑loader/carrier to avoid storage or detention charges
- Develop and maintain customer relationships and support incident management
- Initiate and address operational alerts and CCMs within timelines
- Manage financial exception reports and meet deadlines
- Participate in departmental updates on industry or regulatory changes
- Support OFR Team Leader with system changes and information distribution
- Supervise operations, provide backup during absences or peak periods
Requirements
- BA/BSc/HND (minimum Matric) with 3–5 years experience in ocean freight/import‑export operations
- Strong knowledge of customs requirements, road transport, and import/export regulations
- Experience with CargoSphere (CWI) system
- Proficiency in Microsoft Office applications
- Excellent written and spoken communication skills
- Strong interpersonal, influencing, negotiation, planning and organising abilities
- Minimum 3–5 years’ experience in ocean freight
Preferred Qualifications
- Minimum Matric
- BA/BSc/HND preferred
- Customer‑focused attitude
Benefits
- Opportunity to work in a global company and contribute ideas toward shared goals
- Potential for further career development
- Competitive salary (exact amount not disclosed)
How to Apply
Apply through DHL’s career portal at careers.dhl.com. No payment for notarisation, certificates or assessments is required as part of the recruitment process.
Ready to Apply?
Contact the company directly to apply for this position.
Job Summary
| Company: | DHL |
| Location: | Nairobi, Kenya |
| Type: | Full Time |
| Industry: | Logistics and Transportation |
| Posted: | 04/08/2026 |