Senior Support – ICT
Pwani
Kikambala
Published February 21, 2026
Apply by February 26, 2026
Job Description
Provide first- and second-level IT support, manage incidents and preventive maintenance, deliver user training, generate reports, and contribute to ICT projects, ensuring service quality for Kikambala users.
Key Responsibilities
- Deliver first- and second-level IT support, resolve and escalate user incidents, maintain end‑user devices and applications, and ensure service restoration and user satisfaction.
- Log, track, resolve, and document incidents within SLAs, and support problem management and root cause analysis.
- Perform preventive maintenance, system upgrades, security updates, manage ICT assets, and enforce security compliance.
- Provide user training, maintain documentation, share technical knowledge, and promote ICT best practices.
- Prepare support reports, identify improvements, support ICT standards, and contribute to ICT projects and upgrades.
Requirements
- Bachelor’s degree in IT, Computer Science, or related field
- 3–5+ years’ experience in ICT user support or service desk roles
- Strong knowledge of Windows, Linux, and macOS
- Experience with Microsoft 365, endpoint, and remote support tools
- Understanding of networking basics and endpoint security
- Proven ability to troubleshoot hardware, software, and peripherals
Preferred Qualifications
- Relevant ICT certifications are an added advantage
How to Apply
Apply by emailing jobs@pwani.net
Ready to Apply?
Contact the company directly to apply for this position.
Job Summary
| Company: | Pwani |
| Location: | Kikambala |
| Posted: | 02/21/2026 |
| Deadline: | 02/26/2026 |