Trainer
Teleperformance Kenya
Nairobi, Kenya
Full Time
Human Resources
Human Resources
Published February 28, 2026
Apply by March 31, 2026
Job Description
Teleperformance Kenya seeks a full‑time Trainer in Nairobi to onboard, upskill, and support new hires, develop training materials, analyze needs, and ensure effective performance within the BPO environment.
Key Responsibilities
- Onboard new hires and upskill tenured employees
- Introduce new hires to company values, mission, and vision
- Activate new hires with client‑provided credentials
- Set up and maintain training facilities and materials
- Deliver engaging training sessions and facilitate knowledge transfer
- Provide coaching, feedback, and support during onboarding and nesting phases
- Collect and submit training feedback to the Training Supervisor
- Document and maintain data on training progress
- Conduct data analysis to identify training needs
- Provide refresher training based on CSR performance and business needs
- Measure training effectiveness and prepare progress reports
- Observe daily CSR operations to identify improvement areas
- Participate in frontline activities to maintain product knowledge
- Develop education materials such as presentations, manuals, and videos
- Update training content based on product or procedure changes
- Create and maintain lesson plans, group activities, role‑plays, and assessments
Requirements
- Degree or Diploma in Education, Communication, HR, or Public Relations
- Minimum 2 years experience, preferably in a BPO environment
- Proficiency in MS Office
- C1 level English competency and any client language required
- Excellent written, interpersonal, and conflict‑resolution skills
- Ability to adapt to change and adjust priorities
- Understanding of the customer service industry
- Experience managing new‑hire batches
- Prior experience in a similar trainer role
- Strong facilitation, mentoring, planning, and time‑management abilities
- Ability to simplify complex concepts
- Problem‑solving skills for variable situations with limited standardization
- Ability to read, analyze, and interpret reports and procedures
- Effective presentation skills for management, peers, and customers
- Self‑driven, proactive, and a team player
- Ability to build strong cross‑departmental relationships
How to Apply
Interested and qualified candidates should apply using the “Apply Now” button on the job posting. Only shortlisted candidates will be contacted.
Ready to Apply?
Contact the company directly to apply for this position.
Job Summary
| Company: | Teleperformance Kenya |
| Location: | Nairobi, Kenya |
| Type: | Full Time |
| Industry: | Human Resources |
| Posted: | 02/28/2026 |
| Deadline: | 03/31/2026 |